About us

The Office of the Ombudsman and Health Complaints Commissioner administers two Official Visitor Programs. These are the Mental Health Official Visitors Program and the Prison Official Visitors Program.

Mental Health Official Visitors check on the care and treatment of patients in State-run mental health hospitals and other approved facilities, and can receive complaints from patients.

Prison Official Visitors make monthly visits to State correctional facilities to enquire into the treatment, behaviour and conditions of prisoners and detainees. They aim to resolve any complaints received during their visits through discussions with prison management.